Ergo Hestia's existing video-claims solution kept failing — dropped connections, unstable calls, constant rescheduling — hurting the experience for customers and staff alike.
Ergo Hestia's existing video-claims solution kept failing — dropped connections, unstable calls, constant rescheduling — hurting the experience for customers and staff alike.
Yameo's Video In Person platform for remote claims collection, inspection and assessment — GPS localisation, video recording, photo capture, and screen annotation — alongside WhatsApp-based policy renewals and an AI chatbot to guide customers to the right policy.
30% more claims handled remotely, 3× more stable than the previous vendor's video solution, and a 40% rise in photo/recording volume — now supporting 100,000 claims a year.
I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.
Oskar Jedynasty — Director, Ergo Hestia