Raiffeisen needed a video-banking platform for remote advisory — real WebRTC quality, simple scheduling, screen-sharing and document collaboration, hosted on-premise for data security — after a previous vendor failed to deliver.
Raiffeisen needed a video-banking platform for remote advisory — real WebRTC quality, simple scheduling, screen-sharing and document collaboration, hosted on-premise for data security — after a previous vendor failed to deliver.
A stand-alone video-advisory system: real-time calls for personal advisory sessions, scheduling that matches agent and customer availability, and secure document/screen sharing — built to scale from an initial exclusive rollout to the broader customer base.
50+ customer service agents trained and 100+ video advisory calls a week, with a successful expansion into the Czech Republic — letting Raiffeisen scale back physical branches without losing service quality.
The video application enables so-called remote expert opinions in a very simple way. A win-win for us and our customers.
Mariusz Klosa — Head of Sales & IT, Raiffeisen Bank